Refund and Return Policy
At Pokemon-Traders, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund and return policy below.
1. Return Period: You may return items within 30 days of receiving your order for a full refund or exchange, provided the items are in their original condition.
2. Return Process: To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with instructions on how to return the item.
3. Refunds: Once we receive your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
4. Non-Returnable Items: Certain items, such as digital products or items marked as non-returnable, cannot be returned. Please check the product description for details.
5. Shipping Costs: Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part.
If you have any questions regarding our refund and return policy, please contact us.